Please Note: If you wish to have your order delivered to a residential address,
please select the correct delivery option at the checkout.

Delivery


Mainland UK Delivery Rates
Delivery Option Delivery Time Tracked Signed For Cost
3 Days 3 Working Days Yes Yes £8.00 + VAT

Non-Mainland UK & Other Areas

We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, the Isle of Wight and other areas. Delivery surcharges for the relevant postcodes are calculated at the checkout.


European Delivery Rates

We do not have set European delivery rates, but can provide quotes depending on the address and dimensions of the boxes. Please contact us on sales@saundersdisplays.co.uk for a quote.


How quickly will my order arrive?

Our aim is to dispatch all orders placed before 12 noon on the same day. Any orders placed after that time will be dispatched on the next available working day.

We will send you a notification email when your order has been dispatched.

While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.


How can I track the status of my order?

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the Tuffnells website. You will only receive a tracking number if you have chosen a tracked delivery option for your order.


What days will my order be delivered on?

Our couriers deliver between 09:00 and 18:00 Monday to Friday.


Will I need to sign for my order?

You will have to sign for your parcel upon receipt.


Special delivery instructions

If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the 'special instructions' section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.


I have a query regarding my delivery?

If you have any queries regarding your delivery please ring us on 020 8594 7221 or email us at sales@saundersdisplays.co.uk.

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.


Collect in person

You are able to collect your order from our premises by choosing the relevant option at the checkout. At this point delivery charges will be removed. You can collect your order from:

Unit 10
Buzzard Creek Ind Est
River Road
Barking
Essex
IG11 0EL


How carefully is my order packaged?

We take great care in packaging your order, using the necessary materials according to its weight, size and how fragile it is.


What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us as soon as possible on 020 8594 7221 or by email at sales@saundersdisplays.co.uk. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.

Unfortunately we cannot refund your postage costs when you return an item to us.

Please do not return a damaged order to us without contacting us first.